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What are the benefits of having an account with Sterling Place?
Through your account, you can track your orders and view your order history — a huge help when you are tracking your gift-giving and deliveries. Having an account also expedites checkout for future purchases by having all your personal information safely stored. Finally, if you so elect, having an account means you can periodically hear about new Sterling Place products and special offers as they become available through our “What's New” email newsletter. |
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How do I open an account with Sterling Place?
Go to the “My Account” link at the top of any page. Click the “Open Your Account Today” button, which takes you to a blank “Your Profile” page. Enter your personal information, a username, and a password. Clicking “Submit” saves your profile, which means you can reference or update it in the future.
If you have already begun shopping, you will be prompted to enter the above information during checkout. However, entering a password is optional during checkout and if omitted, your account setup will not be complete. If you do enter a password, this will complete your account setup and you can always reference or update your information through the “My Account” page.
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How can I change account information?
If you need to update your email address, password, billing address, or other information in your profile, click on the “My Account” link at the top of any page and log in. Click on the “Personal Profile” link to edit your information. |
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I've forgotten my password. Can you resend it to me?
Of course. Go to the “My Account” link at the top of any page and click the “Forgot your password?” link. Enter your email address (be sure it matches the email address we have on file for your account), and then click the “Email me my password” button. Your password will be sent to your email address instantaneously. |
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How can I track the status of an order I've placed?
Click on the “Order Status” link at the top of any page. You will be prompted to enter your username and password to access your account. Once you log in, click on a second “Order Status” link to view all pertinent information related to your order. If you don't yet have an account, simply open one and you will immediately be able to access your past order history, provided you use the same information you used when placing previous orders.
You can also access your orders by clicking on “My Account” at the top of any page. Again, you need to log in to view the information, including order status, in your account.
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How can I look up past orders?
As soon as your order has shipped, we send you an email that includes tracking information. Click on the “Order Status” link in the email to view all pertinent information related to your order. You can also go to “My Account,” log in, and track the status of any order. |
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How can I track the status of an order I've placed?
Click on the “Order Status” link at the top of any page. You will be prompted to enter your username and password to access your account. Once you log in, click on a second “Order Status” link to view all pertinent information related to your order. If you don't yet have an account, simply open one and you will immediately be able to access your past order history, provided you use the same information you used when placing previous orders.
You can also access your orders by clicking on “My Account” at the top of any page. Again, you need to log in to view the information, including order status, in your account.
How will I know my order has gone through?
After you complete checkout, a confirmation page indicates that your order has been submitted. Sterling Place also sends an email confirming your order. Both the confirmation page and confirmation email contain your order number. You can also access your orders by clicking on “My Account” at the top of any page. You will be prompted to enter your username and password to access your account. Once you log in, click on a second “Order Status” link to view all pertinent information related to your order. If you have additional questions about your order, please email us at CustomerService@sterlingplace.com.
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How will I know my order has been shipped?
As soon as your order has shipped, we send you an email that includes tracking information. Click on the “Order Status” link in the email to view all pertinent information related to your order. You can also go to “My Account,” log in, and track the status of any order.
How will I know my order has been delivered?
Click the “Order Status” link at the top of any page, log in, and then click a second “Order Status” link to track the delivery of your order.
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When does Sterling Place ship my order?
At Sterling Place, you can choose when we ship your order, based on the simple guidelines outlined below. This gives you the flexibility to shop ahead for birthdays, holidays, and special occasions, and let us worry about the details.
If you don't specify a date, we ship all orders placed by 10:00 a.m. EST Monday through Friday that day. Orders placed after 10:00 a.m. EST Monday through Friday ship the next business day. Please keep in mind that we do not ship on Saturdays, Sundays, or the following holidays: New Year's Eve, New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Fourth of July, Labor Day, Columbus Day, Thanksgiving Day, Christmas Eve, and Christmas.
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How can I look up past orders?
Click on the “My Account” link at the top of any page and log in. Once you have logged in, click on the “Order Status” link to display all current and past orders. Here you can reorder with just a click or just view your order history. |
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How is sales tax calculated?
Only purchases sent to New York State addresses are taxed.
The rate is 8 5/8%. |
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How can I pay for my order?
Feel free to use your American Express, Discover, MasterCard, or Visa when ordering with us. Our checkout is 100% secure and uses the latest 128-bit encryption technology to protect your information. |
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How much do gift wrap and message cards cost?
Each distinct item within an order that you wish to gift wrap costs $4.95. If you choose to include a personal message, your item comes with a complimentary white message card, whether you choose to have the item gift wrapped or not. You can also choose from four designed message cards for $2.50 per card.
When do I select gift wrap and a message card?
You have the opportunity to select gift wrap when you are on the “Product Page.” This is the main display page for the item you have selected (and also the place where you choose size, color, etc., if applicable). You can select a message card and include your personal message on the “Shipping and Discounts” page during checkout.
How much does a message card cost?
If you choose to include a personal message, your item comes with a complimentary white message card. You can also choose from four designed message cards for $2.50 per card. You can view and purchase the designed message cards on the “Shipping and Discounts” page during checkout.
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Does Sterling Place ship internationally?
Not at this time. Currently, we only ship throughout the United States, including Hawaii, Alaska, and the U.S. Territories. |
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Can I ship to multiple addresses within one order?
Unfortunately, we do not ship to multiple addresses within a single order at this time. With a minimum order of $500, however, you can ship to multiple addresses by working personally with a sales representative. Please email specialservices@sterlingplace.com for assistance. |
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How can I purchase a gift certificate?
Click on the “Gift Certificates” link at the bottom of any page. Select your e-Gift Certificate denomination and checkout. Your e-Gift Certificate will be sent to YOUR email address so that you can personalize it and forward it to your gift recipient.
How do I redeem an e-Gift Certificate?
Simply shop as usual and proceed to checkout. During checkout, you will be prompted to enter your e-Gift Certificate PIN number on the “Shipping and Discounts” page. If you do not use the full amount of your e-Gift Certificate, the balance will be stored in our system. Just come back and use the same PIN number to buy using your remaining balance.
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What's a promotion code and how do I use it?
Occasionally, Sterling Place sends promotion codes to our customers. A promotion code gives you a select discount and/or other savings. You are prompted to enter a promotion code during checkout on the “Shipping and Discounts” page. The savings/discount will appear in the “Review” step of the checkout process.
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How do I calculate the shipping cost on my order?
Shipping costs are calculated based on your total order dollar amount and the shipping method you select. Please see our Standard Delivery Rates below.
| Order Total |
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Standard |
Up to $50.99
$51 - $99.99
$100 - $150.99
$151 - $250.99
$251 - $350.99
Over $351 |
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$ 7.95
$ 9.95
$ 14.95
$ 18.95
$ 21.95
$ 24.95 |
For Expedited Delivery (2-3 day delivery), add $10 to above Standard Delivery Rates.
For Overnight Delivery, add $30 to above Standard Delivery Rates.
Are there different shipping charges for Hawaii, Alaska, and U.S. Territories?
Yes. Please add $5 per order to Continental 48 Standard Delivery Rates. Overnight and Expedited Delivery are not available to these areas at this time.
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What are my shipping options?
All of the following shipping timetables are based on the day your order is shipped. So, for example, if you order an item at 3:00 p.m. on a Tuesday, it will ship on Wednesday — the day from which you begin counting. If you order on a Friday afternoon, your order will ship on Monday.
- Standard Delivery arrives within three to seven business days from the day the order was shipped. Please see When does Sterling Place ship my order? for details.
- Expedited Delivery arrives within two to three business days from the day the order is shipped.
- Overnight Delivery arrives the day after the order is shipped.
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Do you offer Overnight and Expedited Delivery?
Yes. We offer Expedited and Overnight Delivery for orders delivered to the Continental 48. Please see How do I calculate the shipping cost on my order? for rates. |
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Can orders be shipped to P.O. Boxes, and APO / FPO addresses?
Yes, we do ship to P.O. Boxes, and APO and FPO addresses through the US Postal Service. |
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Does Sterling Place ship internationally?
Not at this time. Currently, we only ship throughout the United States, including Hawaii, Alaska, and the U.S. Territories. |
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How do I return an item?
Any returns or exchanges must be made within 14 days. First, save all of the original packaging. Next, email Customer Service that you would like to make a return and let us know the reason for your return. In your email, specify if you would like a replacement item, store credit, or a refund to the purchaser's credit card. |
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Damaged merchandise:
If an item is damaged, Customer Service will send you a prepaid UPS shipping label to cover the cost of your return. You must repackage the item as originally shipped, adhere the return shipping label, and drop off the package at a UPS drop-off location. For the UPS drop-off location nearest you, visit www.ups.com. As soon as Sterling Place receives the item, we will send a replacement. |
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Returns and exchanges:
If you are not 100% satisfied with your purchase, we will promptly issue a refund, facilitate an exchange or grant store credit. Any returns or exchanges must be made within 14 days. Simply email Customer Service at (CustomerService@sterlingplace.com) that you would like to make a return and let us know the reason for your return. In your email, specify if you would like a replacement item, store credit, or a refund to the purchaser's credit card. Once you receive confirmation from customer service, repackage the item as originally shipped, include the packing list, and send to Sterling Place, Returns Department, 363 Atlantic Avenue, Brooklyn, NY 11217. For your security, please return merchandise with an insured courier, such as FedEx, UPS, or USPS Parcel Post and retain your receipt. Sterling Place is not responsible for items damaged or lost in transit. As soon as Sterling Place receives your return, we will send a replacement, issue store credit or refund the value of the item, including taxes. Shipping charges are not refundable. All refunds are credited to the purchaser's credit card. |
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Can I return or exchange a gift that someone else purchased for me at Sterling Place?
Yes, you have a few options. First, you can make an even exchange of an item, replacing it for another color or exchanging it for an item of equal value. You can also receive store credit for a future purchase. Finally, you can return your gift for a full product refund, excluding gift wrap, message card and shipping costs as applicable. Keep in mind that refunds must be credited to the purchaser's credit card. To complete your return simply email our customer service department (CustomerService@sterlingplace.com) that you would like to make a return and let us know the reason for your return. In your email, specify if you would like a replacement item, store credit, or a refund to the purchaser's credit card. Then repackage the item as originally shipped, include the packing list, and send to Sterling Place, Returns Department, 363 Atlantic Avenue, Brooklyn, NY 11217. For your security, please return merchandise with an insured courier, such as FedEx, UPS, or USPS Parcel Post and retain your receipt. Sterling Place is not responsible for items damaged or lost in transit. As soon as Sterling Place receives your return, we will send a replacement, issue store credit or refund the value of the item, including taxes. Shipping charges are not refundable. All refunds are credited to the purchaser's credit card. Any returns or exchanges must be made within 14 days. |
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How does Sterling Place protect my privacy when I order with a credit card?
Sterling Place secures all purchases through 128-bit encryption technology. We respect the privacy of your personal information, and will never share, rent, or sell it. Click here to review our full Privacy Policy.
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How does Sterling Place use the personal information I provide during checkout?
We require you to provide only the information necessary to process your order. We respect the privacy of your personal information, and will never share, rent, or sell it. However, if you so elect, we will periodically email you with special offers and discounts. Click here to review our full Privacy Policy. |
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