Shipping & Returns

How do I calculate the shipping cost on my order?

Shipping costs are calculated based on your total order dollar amount and the shipping method you select. You can estimate your order's shipping costs using the "Estimate Shipping & Tax" link in your shopping cart. Please see our Standard Delivery Rates below.

Order Total Standard Shipping
Up to $50.99 $9.95
$51 - $99.99 $12.95
$100 - $150.99 $15.95
$151 - $250.99 $21.95
$251 - $350.99 $24.95
Over $351 $29.95

For Expedited Delivery (2-4 business days from when your order is shipped, and depending on the recipient's distance from NYC), add $20 to above Standard Delivery Rates.

For Overnight Delivery is available.  Please call for rates which are based on your actual shipping cost: 718-797-5667 ext 2.

What are my shipping options?

All of the following shipping timetables are based on the business day your order is shipped. So, for example, if you order an item at 3:00 p.m. on a Tuesday and the item is in stock, it will ship on Wednesday - the business day from which you begin counting. If you order on a Friday afternoon, your order will ship on Monday since all time tables are based on business days. For items not in stock at time of purchase, we will notify you within 24 hours when your item will ship or the next business day.

  1. Standard Delivery arrives within three to seven business days from the day the order was shipped. Please see When does Sterling Place ship my order? for details.
  2. Expedited Delivery arrives within two to four business days from the day the order is shipped.
  3. Overnight Delivery arrives the day after the order is shipped.  Please call for rates.

Do you offer Overnight and Expedited Delivery?

Yes. We offer Expedited and Overnight Delivery for orders delivered to the Continental 48. Please see "How do I calculate the shipping cost on my order?" for rates.

Can orders be shipped to P.O. Boxes, and APO / FPO addresses?

Yes, we do ship to P.O. Boxes through the US Postal Service.

Does Sterling Place ship internationally?

Not at this time. Currently, we only ship to the contiguous United States (not Hawaii, Alaska, or the U.S. Territories).

How do I return an item?

Any website ordered returns or exchanges must be made within 14 days. First, save all of the original packaging. Next, email Customer Service that you would like to make a return and let us know the reason for your return. In your email, specify if you would like a replacement item, store credit, or a refund to the purchaser's credit card. Please note that items purchased in Sterling Place's retail store locations can only be returned for store credit or exchange within the 14 days of the initial purchase. We do not offer refunds for items purchased in our store locations and all store credit is good for one year.

Damaged merchandise:
All damage claims must be made within 72 hours from when an order was received. If an item is damaged, Customer Service will send you a prepaid UPS shipping label to cover the cost of your return. You must repackage the item as originally shipped, adhere the return shipping label, and drop off the package at a UPS drop-off location. For the UPS drop-off location nearest you, visit www.ups.com. As soon as Sterling Place receives the item, we will send a replacement.

Returns and exchanges:
If you are not 100% satisfied with your online purchase, we will promptly issue a refund, facilitate an exchange or grant store credit. Any returns or exchanges must be made within 14 days. Simply email Customer Service at (info@SterlingPlace.com) that you would like to make a return and let us know the reason for your return. In your email, specify if you would like a replacement item, store credit, or a refund to the purchaser's credit card. Once you receive confirmation from customer service, repackage the item as originally shipped, include the packing list, and send to Sterling Place, Returns Department, 363 Atlantic Avenue, Brooklyn, NY 11217.

For your security, please return merchandise with an insured courier, such as FedEx, UPS, or USPS Parcel Post and retain your receipt. Sterling Place is not responsible for items damaged or lost in transit. As soon as Sterling Place receives your return, we will send a replacement, issue store credit or refund the value of the item, including taxes. Shipping charges are not refundable. All refunds are credited to the purchaser's credit card.

Please note that items purchased in Sterling Place's retail store locations can only be returned for store credit or exchange within the 14 days of the initial purchase. We do not offer refunds for items purchased in our store locations and all store credit is good for one year.

Can I return or exchange a gift that someone else purchased for me at Sterling Place?

Yes, you have a two options. First, you can make an even exchange of an item, replacing it for another color or exchanging it for an item of equal value. You can also receive store credit for a future purchase which is good for a full year. To complete your return simply email our customer service department (info@SterlingPlace.com) that you would like to make a return and let us know the reason for your return. In your email, specify if you would like a replacement item, or store credit. Then repackage the item as originally shipped, include the packing list, and send to Sterling Place, Returns Department, 363 Atlantic Avenue, Brooklyn, NY 11217.

For your security, please return merchandise with an insured courier, such as FedEx, UPS, or USPS Parcel Post and retain your receipt. Sterling Place is not responsible for items damaged or lost in transit. As soon as Sterling Place receives your return, we will send a replacement, or issue store credit. Shipping charges are not refundable. Any returns or exchanges must be made within 14 days.

What is Sterling Place's Return & Exchange Policy for In-store Purchases?

Purchases accompanied by a receipt or gift receipt may be exchanged or granted store credit within 14 days of purchase. Any returned items must be unused, unopened, and in the same condition as at the time of sale, including any manufacturer's packaging.

The following purchases are final and cannot be exchanged or returned for store credit: Special Orders, Furniture, Antiques, Seasonal & Food Items, Sale or Reduced priced items.